Privacy Policy
This policy explains what information we collect, why we use it and the choices available to you when you visit our website or contact our team.
Last updated: July 31, 2026
Information you provide
Contact details, company information and product requirements submitted through our forms or communications.
Purpose-limited use
We use information to answer inquiries, prepare recommendations and quotations, manage orders and improve our website.
Reasonable safeguards
We use reasonable organizational and technical measures designed to protect information under our control.
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Scope of this policy
This Privacy Policy applies to personal information collected through the Zenghao Tape website, inquiry forms, email, WhatsApp and related business communications. It covers website visitors, prospective customers, customers, suppliers and other business contacts.
It does not govern third-party websites, platforms or services that maintain their own privacy policies.
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Information we collect
Depending on how you interact with us, we may collect:
- Contact information, such as your name, business email address, telephone number and WhatsApp number.
- Business information, including company name, role, country, billing details and shipping information.
- Inquiry and order information, including product interests, applications, substrates, specifications, quantities, samples, quotations and correspondence.
- Technical information, such as IP address, browser type, device information, referring page and website activity collected through server logs or similar technologies.
- Information from third parties, such as logistics providers, payment providers, trade platforms or business partners, where permitted by law.
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How we use information
We may use personal information to:
- Respond to inquiries and provide product-selection or technical support.
- Prepare samples, quotations, order confirmations, invoices and shipping documents.
- Process and manage commercial orders, payments, production and delivery.
- Maintain customer and supplier relationships and provide after-sales support.
- Operate, secure, troubleshoot and improve our website and services.
- Prevent fraud, misuse, spam and security incidents.
- Comply with legal, accounting, tax, customs and regulatory obligations.
- Send relevant business updates where permitted by law and consistent with your communication choices.
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Legal bases for processing
Where applicable law requires a legal basis, we process information because it is necessary to respond to your request or perform a contract, because we have a legitimate business interest that does not override your rights, because we must comply with a legal obligation or because you have provided consent.
You may withdraw consent at any time where processing depends on consent. Withdrawal does not affect processing already completed lawfully.
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International data transfers
Zenghao serves customers internationally. Your information may therefore be processed in China and in other countries where our customers, service providers, logistics partners or business systems operate.
Where required by applicable law, we use appropriate contractual, organizational or other safeguards for international transfers.
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Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the nature of the relationship, whether an order was placed, warranty and traceability needs, legal obligations, dispute requirements and security considerations.
When information is no longer required, we take reasonable steps to delete, anonymize or securely isolate it.
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Data security
We use reasonable administrative, technical and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration or disclosure. Access is limited according to business need.
No internet transmission or storage system is completely secure. Please avoid sending passwords, payment-card details or other unnecessary sensitive information through ordinary inquiry forms or email.
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Your privacy rights
Depending on your location and applicable law, you may have the right to request access, correction, deletion, restriction, portability or objection to certain processing. You may also have the right to withdraw consent or lodge a complaint with a data-protection authority.
To make a request, contact us using the details below. We may need to verify your identity and authority before responding. Some information may be retained where required by law or necessary to establish, exercise or defend legal claims.
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Children’s privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so that we can review and address the matter.
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Third-party links and services
Our website may link to WhatsApp, email services, social platforms, maps, logistics providers or other external services. Their privacy practices are controlled by their respective operators. Review their privacy notices before providing information through those services.
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Updates to this policy
We may update this Privacy Policy to reflect changes in our website, business practices, technology or legal obligations. The “Last updated” date at the top of the page identifies the current version. Material changes may be communicated through the website or another appropriate method.
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Contact us
For privacy questions, requests or concerns, contact Zenghao Material Technology:
Business location: Suzhou, Jiangsu Province, China.